Replacement Policy – KAVINS Tech
Our replacement policy allows you to request a replacement device at no additional cost if the product received by you is defective or is not as ordered. However, size-related replacement is allowed for selected products.
If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person before signing the Proof of Delivery (POD).
You will be eligible to get a replacement if
- Our examination of the device shows a defect that qualifies the device for replacement
- A replacement request is made within 3 (three) days of receipt of the delivery of the order
- The device has been received in its unused, original condition; and
- The device has been received in the original product packaging along with supporting documentation such as receipt or proof of purchase, price tags, labels, warranty card and any freebies and accessories obtained along with the original product.
Please note that replacement is subject to availability of a suitable replacement.
Please note that this policy will not cover routine product wear and tear, damage incurred during use or any other forms of damage and will not, in any event, entitle you to a refund, whether partial or otherwise.
HOW DO I PLACE A REPLACEMENT REQUEST?
You may initiate a replacement request by calling our customer care services at +91 8667237343. Once you have discussed the nature of your replacement request with our customer care executives, they will try to resolve the issue with the Product, and may, under certain circumstances, advice a replacement.
WHAT IS THE PICKUP PROCESS FOR REPLACEMENTS?
You will be required to return the product, at your own expense, to the following address:
½, Chalathan Kadu, Masakkalipatty Post, Rasipuram Tk, TN – 637401
Contact: +91 8667237343
We recommend you use a reliable courier service to return the old product.
While handing over a device for shipping or otherwise shipping it back to us, please ensure that you pack the device securely to prevent any loss or damage during transit.
I HAVE REQUESTED FOR A REPLACEMENT. WHEN WILL I RECEIVE IT?
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail advising you on the estimated delivery date. Based on customer location, delivery span varies. If you don’t get the return within the promised date, contact us immediately.